Your channels, together
Filter email, WhatsApp and website chat, then choose a connected mailbox, business number or website. Multiple resources keep their own identity and access, so you know which conversation you are answering.
Gatherdesk for Windows
Your shared inbox, right on your Windows desktop.
The Gatherdesk shared inbox desktop app brings email, WhatsApp and website chat to your Windows PC. Pick up work in Booking Pool with your existing account, access and conversation history.
- Booking Pool, built in
- Native Windows alerts
- Your existing account
Windows x64 preview. The current version and installation details are on our downloads page.
Built for the working day
One place to pick up the next conversation.
Move from a new enquiry to a useful reply, with the customer's history and the right account in view.
A clear owner for every reply
Claim a conversation, work through Mine, or review your team's assigned work. Authorized managers can reassign conversations. Mark work as handled, then reopen its history when the conversation needs another reply.
The latest message, in view
Conversation previews show the latest activity. Red unread badges help you spot new messages across your queue. Read markers stay personal, and messages arriving behind an open dialog remain unread until you view them.
A useful reply, ready sooner
Choose an enabled quick reply and make it your own. Use supported approved WhatsApp templates when needed, save supported WhatsApp attachments, and take over or resume AI where your workspace allows it.
Review email before it reaches Booking Pool
Managers and administrators can review incoming email, add enquiries to Booking Pool and organize the remaining emails in Review history. Your administrator chooses direct routing or review for new email conversations in the web workspace.
Restore conversations from Trash
Authorized managers and administrators can open Trash on Windows and restore conversations with their history. Managers can hide items from all managers; administrators retain access and can confirm permanent deletion when appropriate.
A familiar way to get started
Install. Sign in. Pick up the conversation.
Get the Windows installer
Open the official downloads page and choose the Windows x64 preview. Run the installer and use its desktop or Start menu shortcut. You can review the current release details before installing.
View downloadsUse your Gatherdesk account
Sign in with your existing staff credentials and complete any enabled authenticator check. Your workspace permissions follow you. Choose English, French, Spanish, German, Arabic, Portuguese, Italian or Dutch in personal Account preferences.
Read the getting started guideSettle into Booking Pool
Choose a channel or resource, open a conversation and claim it when appropriate. Drafts are kept through the desktop's secure storage broker when available. Confirmed replies and ownership changes stay in sync with the web workspace.
See how Booking Pool works
The current Windows preview is unsigned. Windows may ask you to review the publisher when opening the installer. Use the official download link and check the release details before installing.
Stay close to the next message
Customer message alerts, at home on Windows.
A native Windows notification can bring you back to the right conversation while you work. Turn message alerts and sound on or off in Account. Customer previews are optional, so an alert can simply invite you to open Gatherdesk and read the message.
Sound and delivery follow Windows notification, volume and Do Not Disturb settings. Keep Gatherdesk running, including in the system tray if you choose, to stay available for desktop alerts. Your personal preferences help you choose how the app fits your day.
- Your sound preferences
- Optional customer previews
- Windows stays in control
For people used to Microsoft Teams message alerts, it is a familiar way to notice a conversation while working.
Your workspace, with the same access rules.
Administrators, managers and agents use their existing Gatherdesk roles. The desktop app follows your assigned channels, mailboxes, business numbers and websites. A conversation's reply and ownership controls depend on the access your workspace grants.
The app concentrates on conversations and personal preferences. Set up integrations, manage your team, edit reply libraries and review billing in the web workspace. Your existing plan and connected services determine what is available; the pricing page explains the options.
Start on Windows. Keep your workspace with you.
Gatherdesk for Windows
A dedicated desktop client for reading, replying and handling customer conversations. Choose your version and review installation details on the downloads page.
Get the Windows appGatherdesk for macOS
A Mac desktop client is planned. While we prepare it, your team can keep using Gatherdesk in the browser with the same workspace. Availability will be listed on our downloads page.
Explore the web workspaceA few things to know before you install.
Do I need another Gatherdesk account?
Use your existing staff account. The desktop client connects to the same Gatherdesk workspace, conversation history and server permissions. Your established customer records and channel connections stay together.
Can I use more than one mailbox or WhatsApp number?
Yes, when those resources are connected to your workspace and assigned to you. The resource filter helps you choose the relevant mailbox, WhatsApp business number or website, while preserving its identity and reply access.
Can I choose notification sound and privacy settings?
Yes. Account includes message alerts, sound and customer-preview preferences. Windows controls its notification permissions, volume and Do Not Disturb behavior. Leave Gatherdesk running to receive desktop alerts, and open a notification to continue the conversation.
Where do administrators manage channels and billing?
Use the web workspace for business configuration, integrations, team access, reply-library editing and billing. The desktop client keeps the everyday conversation work close, with personal language, notification and account controls in Account.
Is there a native Mac desktop app?
Gatherdesk for macOS is planned and marked coming soon. The Windows x64 preview is the first desktop release. You can use the web workspace on a Mac today and check the downloads page for future desktop availability.
Make room for the next good conversation.
Keep Booking Pool, your customer history and your next reply within reach. Your team can carry on in the same workspace, from the web to the Windows desktop.