A question lands while everyone is busy
“Do you have time for a colour consultation next week?” is a request for help. In the shared pool, an unassigned enquiry remains visible until an available colleague claims it.
Gatherdesk for salons and spas
Shared inbox for salons.
Every enquiry has a next step.
Turn availability questions into a conversation someone owns.
A client asks about a colour appointment while the front desk is busy. Bring connected email, WhatsApp and website chat into one team inbox, so the next reply has an owner.
EmailWhatsAppWeb chat
Shared enquiry poolNew
Customer enquiry
“Do you have time for a colour consultation next week?”
Assigned to Front desk
A clear next reply
Ask about the service and preferred dates, then check your appointment diary before confirming.
Connected channels feed the pool. Access, plan and channel setup determine what each team member can use.
A day in your business
From the first question to a useful reply.
Front desk needs the context
Ask about the service and preferred dates, then check your appointment diary before confirming.
The customer comes back with another question
Reply in the same conversation with its history. Connected WhatsApp messages stay linked to the customer number; website chat continues when its session is recognised.
Inside Gatherdesk
The reply, the owner,
the whole conversation.
Open a conversation to see the customer’s messages and the team’s replies together. Ownership makes the next action clear; history gives the next colleague context.
See how enquiry ownership works
A familiar workspace
Your work.
Your team’s language.
BookingsClients
Choose your business profile when the workspace is created. It shapes the terminology and relevant services your team sees.
- Use Bookings and Clients as the workspace vocabulary for your business.
- Assign channel access to managers and agents, then give each enquiry a clear owner.
- Save enabled reply templates for common questions and adapt them before sending.
- Capture the name, email or phone number available from the conversation in client records.
Set up around your team
Make the first handover a good one.
- 1. Connect one channel. Start with a shared mailbox or one page carrying the website widget. Configure WhatsApp with your Meta account when ready.
- 2. Give the team access. Assign the channel to the manager and agents who will answer it, and check what each role can see.
- 3. Try the complete conversation. Send a test enquiry, assign it, reply and return as the same customer. Then add templates for the questions you hear most.
Before you decide
Good questions.
Straight answers.
Does Gatherdesk connect to Instagram?
No native Instagram inbox is available today. Connect email, WhatsApp and website chat; handle Instagram messages in your existing tool.
Which channels are supported?
Connect an IMAP/SMTP mailbox, install the Gatherdesk website chat widget and configure WhatsApp through Meta Cloud API. Channel availability depends on your plan and setup. Phone calls, SMS and social DMs are not native channels today.
Can the team take over from AI?
Yes. Where AI is configured and enabled for a supported chat channel, a staff reply pauses automatic replies. The team can resume AI when appropriate. Email replies stay under staff control.
Does everyone see the same enquiries?
Access depends on the role, channel and mailbox assignments. Managers can supervise assigned teams; agents work within the access granted to them.
Can I keep my current specialist software?
Keep your salon booking system for live appointment availability, staff capacity, payments and marketplace bookings. Gatherdesk handles customer conversations around that diary.
See Gatherdesk with your salon or spa in mind.
Bring a typical customer enquiry to your demo. We’ll walk through how your team can handle it together.
No card required · See Gatherdesk pricing