A question lands while everyone is busy
“Can you help us plan a five-day trip for four people?” is a request for help. In the shared pool, an unassigned enquiry remains visible until an available colleague claims it.
Gatherdesk for travel agencies and tour operators
Shared inbox for travel agencies.
Every enquiry has a next step.
Keep the whole trip enquiry in the conversation.
A trip begins with dates, questions and changing plans. Give each enquiry a named owner so a returning traveller can continue where the agency left off.
EmailWhatsAppWeb chat
Shared enquiry poolNew
Customer enquiry
“Can you help us plan a five-day trip for four people?”
Assigned to Travel team
A clear next reply
Collect dates, interests and traveller numbers, then let the assigned colleague prepare the next step.
Connected channels feed the pool. Access, plan and channel setup determine what each team member can use.
A day in your business
From the first question to a useful reply.
Travel team needs the context
Collect dates, interests and traveller numbers, then let the assigned colleague prepare the next step.
The customer comes back with another question
Reply in the same conversation with its history. Connected WhatsApp messages stay linked to the customer number; website chat continues when its session is recognised.
Inside Gatherdesk
The reply, the owner,
the whole conversation.
Open a conversation to see the customer’s messages and the team’s replies together. Ownership makes the next action clear; history gives the next colleague context.
See how enquiry ownership works
A familiar workspace
Your work.
Your team’s language.
ItinerariesClients
Choose your business profile when the workspace is created. It shapes the terminology and relevant services your team sees.
- Use Itineraries and Clients as the workspace vocabulary for your business.
- Assign channel access to managers and agents, then give each enquiry a clear owner.
- Save enabled reply templates for common questions and adapt them before sending.
- Capture the name, email or phone number available from the conversation in client records.
Set up around your team
Make the first handover a good one.
- 1. Connect one channel. Start with a shared mailbox or one page carrying the website widget. Configure WhatsApp with your Meta account when ready.
- 2. Give the team access. Assign the channel to the manager and agents who will answer it, and check what each role can see.
- 3. Try the complete conversation. Send a test enquiry, assign it, reply and return as the same customer. Then add templates for the questions you hear most.
Before you decide
Good questions.
Straight answers.
Can I book live supplier inventory?
No. Confirm availability and reservations with suppliers or your reservation system. Gatherdesk keeps the customer communication and work records organised.
Which channels are supported?
Connect an IMAP/SMTP mailbox, install the Gatherdesk website chat widget and configure WhatsApp through Meta Cloud API. Channel availability depends on your plan and setup. Phone calls, SMS and social DMs are not native channels today.
Can the team take over from AI?
Yes. Where AI is configured and enabled for a supported chat channel, a staff reply pauses automatic replies. The team can resume AI when appropriate. Email replies stay under staff control.
Does everyone see the same enquiries?
Access depends on the role, channel and mailbox assignments. Managers can supervise assigned teams; agents work within the access granted to them.
Can I keep my current specialist software?
Gatherdesk supports enquiry management and optional itinerary records. It does not provide live supplier availability, airline ticketing or GDS reservations.
See Gatherdesk with your travel business in mind.
Bring a typical customer enquiry to your demo. We’ll walk through how your team can handle it together.
No card required · See Gatherdesk pricing