A question lands while everyone is busy
“Is the two-bedroom flat still available for a viewing?” is a request for help. In the shared pool, an unassigned enquiry remains visible until an available colleague claims it.
Gatherdesk for estate and letting agents
Shared inbox for estate agents.
Every enquiry has a next step.
Make the next viewing enquiry easy to pick up.
A property enquiry reaches your shared mailbox and the customer follows up later. Give a colleague responsibility for the reply and keep the conversation visible to the right branch team.
EmailWhatsAppWeb chat
Shared enquiry poolNew
Customer enquiry
“Is the two-bedroom flat still available for a viewing?”
Assigned to Lettings team
A clear next reply
Check the listing in your property system, collect preferred viewing times and reply from the shared mailbox.
Connected channels feed the pool. Access, plan and channel setup determine what each team member can use.
A day in your business
From the first question to a useful reply.
Lettings team needs the context
Check the listing in your property system, collect preferred viewing times and reply from the shared mailbox.
The customer comes back with another question
Reply in the same conversation with its history. Connected WhatsApp messages stay linked to the customer number; website chat continues when its session is recognised.
Inside Gatherdesk
The reply, the owner,
the whole conversation.
Open a conversation to see the customer’s messages and the team’s replies together. Ownership makes the next action clear; history gives the next colleague context.
See how enquiry ownership works
A familiar workspace
Your work.
Your team’s language.
DealsBuyers
Choose your business profile when the workspace is created. It shapes the terminology and relevant services your team sees.
- Use Deals and Buyers as the workspace vocabulary for your business.
- Assign channel access to managers and agents, then give each enquiry a clear owner.
- Save enabled reply templates for common questions and adapt them before sending.
- Capture the name, email or phone number available from the conversation in client records.
Set up around your team
Make the first handover a good one.
- 1. Connect one channel. Start with a shared mailbox or one page carrying the website widget. Configure WhatsApp with your Meta account when ready.
- 2. Give the team access. Assign the channel to the manager and agents who will answer it, and check what each role can see.
- 3. Try the complete conversation. Send a test enquiry, assign it, reply and return as the same customer. Then add templates for the questions you hear most.
Before you decide
Good questions.
Straight answers.
Does it integrate directly with property portals?
There is no native property-portal connector. Enquiry emails sent to your connected mailbox can appear in the email inbox; availability and listing updates stay in your property software.
Which channels are supported?
Connect an IMAP/SMTP mailbox, install the Gatherdesk website chat widget and configure WhatsApp through Meta Cloud API. Channel availability depends on your plan and setup. Phone calls, SMS and social DMs are not native channels today.
Can the team take over from AI?
Yes. Where AI is configured and enabled for a supported chat channel, a staff reply pauses automatic replies. The team can resume AI when appropriate. Email replies stay under staff control.
Does everyone see the same enquiries?
Access depends on the role, channel and mailbox assignments. Managers can supervise assigned teams; agents work within the access granted to them.
Can I keep my current specialist software?
Gatherdesk handles communication. It does not publish property listings, synchronise portal inventory or manage tenancy accounting. Keep those workflows in your estate agent CRM.
See Gatherdesk with your agency in mind.
Bring a typical customer enquiry to your demo. We’ll walk through how your team can handle it together.
No card required · See Gatherdesk pricing